Refund policy

At Happy Minutes Easy Shopping, we are committed to providing you with premium-quality pet products and exceptional customer service. If for any reason you are not satisfied with your purchase, we’re here to help. Please review our return and refund policy below:

Returns

We accept returns under the following conditions:

Eligibility:

  • Items must be returned within 30 days from the date of delivery.
  • Products must be unused, unwashed, and in their original packaging, including any labels or tags.
  • Items damaged due to misuse or improper care are not eligible for return.

Non-Returnable Items:

  • Customized or personalized items.
  • Items marked as final sale.

Return Process:

  • Contact our customer service team at sales@happyminutes.store to initiate a return.
  • Provide your order number and details of the item(s) you wish to return.
  • Once approved, you will receive a return authorization and instructions on how to send your item(s) back to us.

Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If approved, refunds will be processed as follows:

Original Payment Method:

  • Refunds will be issued to your original payment method within 7 business days of approval.

Partial Refunds:

  • Items returned after the 30-day window may be eligible for partial refunds at our discretion.
  • Deductions may apply for any missing parts, damaged packaging, or signs of use.

Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact our customer service team within 7 days of delivery.
  • Provide a detailed description and photographs of the damage or defect.
  • We will work with you to resolve the issue promptly, including offering a replacement or refund as necessary.

Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us:

Business name: Happy Minutes Easy Shopping

United States (Head Office)
📱 Phone: +1 (816) 280-9708
🏢 Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States

Australia (Branch Office)
📞 Phone: +61 480 810 392
🏠 Address: 5 Woodlands St, Tarneit VIC 3029, Australia

📧 Email: sales@happyminutes.store
🕘 Customer Service Hours: 09:00 AM to 05:00 PM (Local Time)